Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I track my order status?

You can track your order online 24 hours/7 days by following these steps:

 Go to

  1. Enter your order number
  2. Press “Track” to process

 Alternatively, a SHIPPING CONFIRMATION is sent to the email address you have registered in the website upon placing your order. The email contains tracking link where you could check the status of your order.

Shipping Times

Delivery Time:

Express Shipping USA and Canada : 4-7 Days 

Express International Shipping : 7-14 Days 

Free Worldwide Shipping: 2-3 weeks


We ship from our warehouses in USA, Canada, and Asia so please keep this in mind when ordering.

For Any Question:

Can I cancel an item in my existing order?

You may definitely cancel an item in your existing order as long as it has not been processed yet. Cut off in cancellation is 2PM EST same day from the time the order has been placed.

 In that case, please send us a request to cancel your item immediately at and we will help you cancel it.

I changed my mind. Can I cancel my order and get my money back please?

Unfortunately, We do not issue refunds if the order has already been SHIPPED. 

Can I return an item for a full refund?

Unfortunately, there are strictly no returns UNLESS there are defects in the products. If there is, please inform us within One week of receiving. In that case, we would be happy to help find resolution for the issue.

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