Frequently Asked Questions
Please read our FAQ before sending us a message.
You can track your order online 24 hours/7 days by following these steps:
Go to https://crystal.brandattack.ca/order-tracking/
- Enter your order number
- Press “Track” to process
Alternatively, a SHIPPING CONFIRMATION is sent to the email address you have registered in the website upon placing your order. The email contains tracking link where you could check the status of your order.
Delivery Time:
Express Shipping USA and Canada : 4-7 Days
Express International Shipping : 7-14 Days
Free Worldwide Shipping: 2-3 weeks
We ship from our warehouses in USA, Canada, and Asia so please keep this in mind when ordering.
For Any Question: support@renwickcrystal.com
You may definitely cancel an item in your existing order as long as it has not been processed yet. Cut off in cancellation is 2PM EST same day from the time the order has been placed.
In that case, please send us a request to cancel your item immediately at support@renwickcrystal.com and we will help you cancel it.
Unfortunately, We do not issue refunds if the order has already been SHIPPED.
Unfortunately, there are strictly no returns UNLESS there are defects in the products. If there is, please inform us within One week of receiving. In that case, we would be happy to help find resolution for the issue.
Send us an email